Shipping policy

HOW MUCH IS SHIPPING?
We provide free priority shipping for all orders to major metros within the Republic of South Africa. Packages will arrive to your door via one of our nominated couriers.

DO I HAVE TO PAY DUTIES?
We cover duties for shipments to the Republic of South Africa. You won't have to pay any additional fees beyond the product rate listed.

WHEN WILL MY PRODUCT SHIP?
We want you to have your new product as soon as possible, so in-stock items typically ship out 1-2 business days after the order is placed (or if it’s a pre-order, then on the date specified on the product page).

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Delivery takes between 1-2 business days depending on your location.

HOW CAN I TRACK MY ORDER?
You will receive an automated email containing tracking information as soon as your order ships. Note that it can take up to 24 hours for the first scan to appear, so please do not be alarmed if your package isn’t immediately “in transit.”

PRE ORDER
Pre-order items will be processed like a normal order but shipped at a later date. The date is specified on the product page, and you will receive a confirmation once your order has been shipped. For orders that contain an in-stock item, your order will be shipped separately so you receive your in-stock item right away. No additional postage charged will be incurred.

WHAT'S YOUR RETURN POLICY?
Your satisfaction is of great value to us. If you are not completely satisfied with your purchase, send a return request to info@grillgun.co.za, and our team will assist you. For more information on our policy please visit our returns page.